Go to Admin -> Account -> Account Details >Export data > click on the Export button on this page, to receive the data. The export of the entire helpdesk data can be accessed from Accounts > Accounts exports.
Kindly note that an Account Administrator is one who would be able to access the accounts tab which would allow one to export account information, access billing, or buy day passes.
To view previously exported data from your helpdesk, please navigate to the Admin> Accounts exports. From here, you can see the export history.
You can also see the progress of downloads and directly download the file from this page.
A window pops up when you click on the Details button which provides details about the export. The agent can easily see information like the selected time period, ticket fields, contact fields, company fields and other information from here.