Freshdesk has many 3rd party integrations like Dropbox or OneDrive with which agents/customers can use to send files larger than 20 MB. To set up the integrations with Google Drive, refer to this article and for Dropbox, you can click here.
How to attach files which are larger than 20 MB? Print
Modified on: Thu, 26 Jul, 2018 at 12:44 PM
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