How to edit the subject line of the tickets based on certain conditions or specific keyword in the subject? : Freshworks Partner

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Modified on: Sat, 26 Jun, 2021 at 1:03 AM

This can be done using the API. Navigate to Admin > Workflow > Automations > Ticket Creation > New Rule and set up an automation rule as follows:

Condition: Description contains "..........."

Action: Trigger a webhook

Kindly refer to this link for more information on updating ticket details via API. Copy the code accordingly for changing the subject.

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