To notify the customer when a ticket is closed or resolved, please navigate to Admin --> Workflows --> Email Notifications -->Requester Notification-->Turn on the notification for Agent closes the ticket and Agent Resolves a ticket. This would send a notification email whenever a ticket raised by them is marked as Resolved/Closed.
How to notify the customer when a ticket is closed or resolved? Print
Modified on: Fri, 25 Jun, 2021 at 10:49 PM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.