Freshworks Partner

You can enable or disable email notifications for a wide range of workflows within Freshdesk with a simple click of a button.  Here's how you do it. ...

The "New ticket created" agent notification email can be set to be sent to agents whenever a ticket is created in your Freshdesk account. This can...

Apart from the default New ticket email notification (Admin > Workflows > Email notifications > Requester notifications), there might be a Ticket c...

To turn off this sign up email from being sent to the requesters, please go to Admin --> Workflows --> Email Notifications --> Requestor notificati...

Using Freshdesk’s automatic email notifications, you can prioritize your work and be aware of new tickets, customer responses, and much more from within you...

To notify the customer when a ticket is closed or resolved, please navigate to Admin --> Workflows --> Email Notifications -->Requester Notificatio...

There could be instances where you would like to close specific tickets without notifying the requester that the ticket was closed.  In such cases, you ...

SLAs in customer support service are time-based deadlines agreed upon by the customer and outlined in contracts or terms of service. After you set up SLA in...

Your Freshdesk account comes equipped with a default automation rule to notify customers when an agent adds a public note to their ticket. This helps bring ...

When merging 2 tickets, you can prevent the email notification from being sent to customers that ticket has been closed.  While merging tickets in Fresh...