Email notifications
A template helps maintain a standard of support replies across a large support team. Typically, an agent reply template has greetings and signatures, so age...
Tue, 6 Jun, 2023 at 11:48 AM
Email notification templates in Freshdesk allow you to customize unique, customer-centric notification emails. Freshdesk comes equipped with a default email...
Thu, 28 Mar, 2024 at 6:22 PM
To notify agents on new ticket assignment, Go to Admin > Workflows > Email Notifications > Agent notifications Toggle on notification for &q...
Fri, 31 Mar, 2023 at 11:21 AM
The automated response the customer receives after a ticket is created is the default email notification you have set up under Admin > Workflows > Ema...
Fri, 31 Mar, 2023 at 11:22 AM