Is there any way to see the automated responses the customer receives for a ticket ? : Freshworks Partner

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Is there any way to see the automated responses the customer receives for a ticket ? Print

Modified on: Fri, 31 Mar, 2023 at 11:22 AM

The automated response the customer receives after a ticket is created is the default email notification you have set up under Admin > Workflows > Email Notifications > Requester Notification > New ticket created. You can edit the subject of the notification to your preference.

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Is there any way to see the automated responses the customer receives for a ticket ? Print

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