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Solution home Freshdesk FAQ Reports

What are the metrics displayed in Helpdesk In-depth report? Print

Modified on: Thu, 20 Jul, 2017 at 6:34 PM


Please find the different metrics of the Helpdesk in depth report displayed are:

  1. Ticket metrics - Created tickets, Resolved tickets, Reopened tickets, Unresolved tickets
  2. Performance metrics - Average first response time, Average response time, Average resolution time, Average first assign time
  3. SLA metrics - First response SLA, Resolution SLA, First contact resolution (FCR)



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