Reports
Current Plan Old Plan Reports Filter Refresh Time Free Sprout Ticket Volume Trends Filter By date range 24 Hours Growth ...
Tue, 11 Apr, 2023 at 4:38 PM
The option to schedule a report is available from Garden/Pro Plan onwards, for both On-Demand and Saved Reports. Please navigate to the Reports tab -&g...
Tue, 11 Apr, 2023 at 4:42 PM
Agents can export tickets from under the 'Tickets' tab inside Freshdesk. The required filters can be applied and then the 'Export' button ca...
Mon, 12 Mar, 2018 at 11:28 PM
When you have meetings for which you need to present data, you would like to acquire reports from the various options presented in the reports tab. In order...
Thu, 20 Jul, 2017 at 2:39 AM
Tickets that are marked as spam, deleted and those that are merged will not be considered in the Reports. The metric for that ticket will not be included.
Thu, 13 Dec, 2018 at 5:43 PM
Yes, you could use the same filters to generate the report under the Reports tab and use the "Save As" option to save the report view, multiple ti...
Thu, 20 Jul, 2017 at 2:16 AM
Percentage decrease or increase of the metric that is shown is a comparison to the previous identical time range. For example, if you are looking at a metri...
Thu, 13 Dec, 2018 at 5:53 PM
Just like tickets list views created within the Tickets tab, you could also create and save custom views for reports after applying the filters. Once t...
Thu, 20 Jul, 2017 at 1:56 AM
The option to schedule reports is available only to the Admin or Supervisor of the account. Please navigate to Admin -> Team -> Agents -> clic...
Tue, 11 Apr, 2023 at 4:44 PM
Sure, you would be able to schedule the report for other agents or customers. Please navigate to the concerned report -> click on the "schedule...
Thu, 20 Jul, 2017 at 2:26 AM