Enabling captcha would the best way to eliminate SPAM tickets. You can enable captcha from under Admin-> Channels -> Portals -> Edit -> Manage sections -> check mark Enable CAPTCHA to help avoid spam. It is recommended to enable Captcha for tickets submitted by non logged in users and also for new forum topics. The logged in users are considered as verified users in Freshdesk, hence no Captcha is taken from them.
How can I eliminate spam tickets from being created through my support portal? Print
Modified on: Thu, 24 Aug, 2023 at 9:41 PM
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