You can add apps to your Freshdesk account from the Freshdesk Apps Gallery. Based on an app's complexity and the availability of its features, it is either free or comes with a charge.
To install an app,
- Go to Admin > Support Operations > Apps > Marketplace
- Search for the app you wish to add and click Install.
- Under Settings, configure your Freshdesk Domain URL and API Key.
Your Freshdesk URL will be in the format yourcompanyname.freshdesk.com. You can fetch the URL from your address bar.
To fetch your API Key,
Go to Profile icon > Profile settings > Your API Key