The Create New Ticket option on Freshdesk Support Portal has been replaced with Help Widget. We wanted to empower our users to seek instant answers for their queries. So, we brought in some changes and introduced the brand new Help Widget. 

With this experience, you can easily search and browse through our FAQs. You can also use the 'Get in touch' option to submit a support ticket. Alternatively, you could also write to One of our Support Agents would get in contact with you to assist further.