Recently, we revised our Freshdesk plans and revamped the pricing structure as well. The website talks about the "new sprout" which offers unlimited agents for free. However, there are differences between the old plan and the new one in terms of features where we have removed certain features from the new Sprout plan.
Please do reach us at firstname.lastname@example.org for us to switch you over to the new plan upon confirming that you would be accommodative with the missing features. We would be sending the information on the features available on the new and old plan, get an acknowledgement from you and then move you over.
Kindly note that once you move to the new plan, we would not be able to switch you over to the older version.