I am not getting notified when I am assigned on a ticket. Please help. : Freshworks Partner

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I am not getting notified when I am assigned on a ticket. Please help. Print

Modified on: Fri, 31 Mar, 2023 at 11:21 AM

To notify agents on new ticket assignment,

Go to Admin > Workflows > Email Notifications > Agent notifications
Toggle on notification for "Ticket assigned to agent"

After enabling notifications, If the agents are not notified of tickets assigned to them, write to support@freshdesk.com for further help.

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