Yes, you can have a Folder visible to agents only and and have all the articles added in that folder. By doing so, only the agents will be able to view the contents of the folder and not your users.
Can I create articles only for agents' accessibility? Print
Modified on: Tue, 18 Dec, 2018 at 4:12 PM
Did you find it helpful? Yes NoSend feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.