In the Dashboard, the option Available agents will show all the agents who are available for the Automatic ticket assignment. An Admin or a Supervisor can make an agent available / unavailable for ticket assignment using the toggle option
How to check the agent's availability for automatic ticket assignment? Print
Modified on: Wed, 14 Oct, 2020 at 3:52 PM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.