Dashboard
You will see this error message (shown in screenshot below) on your dashboard as part of the: Live widgets (Scorecard & Bar Chart widgets) - when the ...
Mon, 3 Dec, 2018 at 10:37 AM
In the Dashboard, the option Available agents will show all the agents who are available for the Automatic ticket assignment. An Admin or a Supervisor can m...
Wed, 14 Oct, 2020 at 3:52 PM
All tickets that have SLA-off statuses would be taken into consideration when displaying the 'On-hold' count.
Thu, 13 Dec, 2018 at 3:58 PM
Only the Admin/ Supervisor will be able to create Team dashboards. To know more about the same you can visit the article.
Wed, 15 Jul, 2020 at 2:07 PM
An account can have a maximum of 15 team dashboards. And each team dashboard can have the following widgets and respective counts: Scorecards 15 Bar ...
Mon, 11 Jan, 2021 at 2:19 PM
You can configure who can view the Team Dashboards. This can be set as All agents or Agents in Group and specify the groups that can view the Dashboard. To ...
Thu, 13 Dec, 2018 at 3:59 PM
Different widgets are: Score card Bar Chart Customer Satisfaction Leaderboard Ticket Trends Time Trends SLA Trends To know more about the compl...
Wed, 3 Oct, 2018 at 3:04 PM
It’s not possible to edit an announcement. You can stop an existing announcement and post a new one instead. To know more about Team Dashboard you can check...
Thu, 13 Dec, 2018 at 4:01 PM
The Dashboard would refresh once every 30 seconds for the Score cards and Bar charts (Live widgets). For the Customer Satisfaction and Leaderboard the refre...
Thu, 13 Dec, 2018 at 4:00 PM
The default dashboard in Freshdesk offers an overall view of the entire helpdesk’s performance and KPIs. These widgets are fixed with options to filter by G...
Wed, 22 Jan, 2020 at 1:56 PM