You can get an export of tickets that breached the SLA by heading to Reports>Agent Performance. Apply the required filters and click on First Response SLA % and Resolution SLA % and click on the number of tickets. You will see the number of tickets that have violated with all the details. You can export it as shown in the link.
How to get an export of tickets that have violated SLA? Print
Modified on: Wed, 12 Sep, 2018 at 2:38 PM
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