Audit Log in Freshdesk helps admins oversee the changes made in the account by others. This feature focuses on
What the change was
Who made this change and
When it was made
These logs will now assist Admins or Super Admins to go back to an older working setup if the latest changes, made by another Admin, doesn’t work too well.
Audit Log will assist you in viewing changes made to four specific modules:
Automation (Ticket Creation, Time Trigger, and Ticket Updates)
Refer this link for more details.