Audit Log in Freshdesk helps admins oversee the changes made in the account by others. This feature focuses on

  • What the change was

  • Who made this change and

  • When it was made

These logs will now assist Admins or Super Admins to go back to an older working setup if the latest changes, made by another Admin, doesn’t work too well. 

Audit Log will assist you in viewing changes made to four specific modules:

  • Account Subscription 

  • Agent 

  • Automation (Ticket Creation, Time Trigger, and Ticket Updates)

  • Knowledge Base

Refer this link for more details.