The non business hours will not be calculated in reports. The resolution time would be the number of business hours from the ticket creation time to the resolution time(Not considering the SLA running on the ticket).
Will non- business hours be counted in calculating resolution time? Print
Modified on: Thu, 13 Dec, 2018 at 5:57 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.