The automated response the customer receives after a ticket is created is the default email notification you have set up under Admin > Workflows > Email Notifications > Requester Notification > New ticket created. You can edit the subject of the notification to your preference.
Is there any way to see the automated responses the customer receives for a ticket ? Print
Modified on: Fri, 31 Mar, 2023 at 11:22 AM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.