You can create tickets for the comments on your WordPress website using the Freshdesk plugin for WordPress.

You can create a ticket for every comment a user writes on your WordPress site users to log in to Freshdesk. To do so, you first need to install the Freshdesk WordPress plugin. You can install the plugin from the plugins directory if your site runs on self-hosted WordPress. If you use, you need to be on the Business plan or above to install this plugin. 

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