Freshdesk's curated reports provide you with a 360 view of your support performance. Monitor your team's performance along with the metrics most relevant to you. It also provides you with the essential information to chart better customer experiences.
With multiple ways to look at helpdesk reporting, Freshdesk's Analytics lets you customize and build your reports the way you want them - with minimal effort. It offers the flexibility to pick the metric(s) you wish to study, the adaptability to select the suitable filters you want to apply, and the capability to employ the perfect dimensions to analyze your data.
Learn more about the Basics of Analytics through our webinar with insights on curated reports, creating custom reports for your helpdesk, learning to apply filters on reports, and much more.
You can also refer to our Analytics guide for various use cases to implement in your helpdesk.