Analytics
FAQs related to Analytics
Custom reports are part of the Estate’19 plan. If you belong to the Estate’17 plan (annual billing), you can choose to upgrade to Estate’19 plan for free. I...
Fri, 6 Mar, 2020 at 11:55 AM
Curated Reports Freshdesk's curated reports provide you with a 360 view of your support performance. Monitor your team's performance along with the...
Fri, 19 May, 2023 at 4:16 PM
Based on the type of widget data, Freshdesk will automatically visualize it in a relevant format. So, reading the data from the widget is a straightforward ...
Mon, 29 Apr, 2024 at 4:26 PM
Inside every report, you have the Export icon below the search bar. You can click this icon to export the report as a PDF but not as a CSV. However, you wil...
Tue, 25 Jun, 2024 at 5:17 PM
To schedule your custom reports and the widgets. Click and open a custom report. Click on the Export icon on the top right corner. Select Schedule Rep...
Thu, 20 Apr, 2023 at 3:51 PM
Yes, you can schedule the widgets of custom reports using the Schedule option. You will be able to choose the Report Schedule date, its frequency, and the e...
Tue, 22 Oct, 2019 at 9:53 AM
The reports and widgets in Analytics have a refresh time of 30 minutes which is standard across all the Freshdesk plans. Hence the widgets/reports cannot be...
Tue, 22 Oct, 2019 at 9:54 AM
The Time period/date range of the Analytics report will be the superset of the time period specified in the widgets associated with the reports. In other...
Tue, 22 Oct, 2019 at 9:54 AM
Yes, when creating a New report in Analytics, you can choose between either creating the report just for yourself or for Everyone. If the latter option is c...
Tue, 22 Oct, 2019 at 9:55 AM
You can create as many custom reports you want in Analytics. There’s no fixed limit.
Tue, 22 Oct, 2019 at 9:55 AM