Analytics
FAQs related to Analytics
Custom reports are part of the Estate’19 plan. If you belong to the Estate’17 plan (annual billing), you can choose to upgrade to Estate’19 plan for free. I...
Fri, 6 Mar, 2020 at 11:55 AM
In Analytics homepage, click New Report that is present near the search bar in the top right section.
Tue, 22 Oct, 2019 at 9:43 AM
Curated Reports Freshdesk's curated reports provide you with a 360 view of your support performance. Monitor your team's performance along with the...
Fri, 19 May, 2023 at 4:16 PM
Based on the type of widget data, Freshdesk will automatically visualize it in a relevant format. So, reading the data from the widget is a straightforward ...
Mon, 29 Apr, 2024 at 4:26 PM
The filters in Analytics are used to narrow down on data and derive potential insights. From priority to requester language, there is a wide variety of filt...
Tue, 22 Oct, 2019 at 9:38 AM
The refresh time is 30 minutes which is standard across all the different subscription plans.
Tue, 22 Oct, 2019 at 9:43 AM
Custom reports feature is available only in the Estate 19 and Forest plans. It is not included in the old Estate plans.
Tue, 22 Oct, 2019 at 9:45 AM
You cannot add new widgets to the curated reports by default. However, you can Clone the Report as a custom report and have the widgets added. Open ...
Fri, 31 May, 2024 at 11:49 AM
Legacy Reports vs. Analytics: Legacy reports are being deprecated, while analytics replacing legacy reports come with a latency of 30 minutes and cannot b...
Thu, 30 May, 2024 at 4:38 PM
Inside every report, you have the Export icon below the search bar. You can click this icon to export the report as a PDF but not as a CSV. However, you wil...
Tue, 25 Jun, 2024 at 5:17 PM