SSL & Security
How can I be sure that my data is safe with Freshdesk? Where is the data hosted? We take matters of data security very seriously at Freshdesk. We are ho...
Tue, 19 Mar, 2024 at 4:13 PM
This error generally stems from improper SSL certificate configuration, leading to an unencrypted connection. To address this, ensure your SSL certificate i...
Mon, 28 Aug, 2023 at 8:33 PM
SSL certificates are free for all Freshdesk accounts, across all applicable plans.
Thu, 5 Mar, 2020 at 2:50 PM
SSL is a form of encryption protocol that secures data between browsers and servers. SSL certificates are issued to websites & web portals to ensure a ...
Thu, 19 Oct, 2023 at 11:53 AM
No, Freshdesk would only support SSL certificates provided by Let's encrypt, specific for your custom URL - wildcard SSL certificates are not supported....
Thu, 5 Mar, 2020 at 2:34 PM
When HTTPS is not used for the Feedback widget, its content would not load in a portal/website where an SSL certificate is enabled. To overcome this, please...
Fri, 25 Jun, 2021 at 1:54 AM
From 30th November 2016 (PST), Freshdesk will be moving away from the TLS 1.0 version and will disable the encryption protocol across all its servi...
Wed, 6 Jun, 2018 at 10:59 AM
If you use Internet Explorer to access Freshdesk, then you can use the following steps to make your browser compatible with TLS 1.2. To change the settings...
Mon, 30 Mar, 2020 at 3:27 PM
Apart from freshworks are there any other parties involved in data storage or processing? Freshdesk partners with organizations that adhere to global st...
Mon, 15 Jun, 2020 at 5:22 PM
Does a DPA have to be signed? If you have agreed to freshworks terms of service, which is available online on our website, it also covers the data processi...
Fri, 8 Sep, 2023 at 10:39 AM