SSL & Security

Data storage and data security in Freshdesk
How can I be sure that my data is safe with Freshdesk? Where is the data hosted? We take matters of data security very seriously at Freshdesk. We are ho...
Mon, 11 Sep, 2023 at 5:33 PM
Why are we getting a 'connection insecure' error when we try to access our support URL?
This error generally stems from improper SSL certificate configuration, leading to an unencrypted connection. To address this, ensure your SSL certificate i...
Mon, 28 Aug, 2023 at 8:33 PM
What is the pricing for SSL certificates? Does it differ with respect to plan?
SSL certificates are free for all Freshdesk accounts, across all applicable plans. 
Thu, 5 Mar, 2020 at 2:50 PM
How do I request a new SSL certificate?
SSL is a form of encryption protocol that secures data between browsers and servers. SSL certificates are issued to websites & web portals to ensure a ...
Thu, 19 Oct, 2023 at 11:53 AM
Can we use a wildcard SSL certificate with Freshdesk?
No, Freshdesk would only support SSL certificates provided by Let's encrypt, specific for your custom URL - wildcard SSL certificates are not supported....
Thu, 5 Mar, 2020 at 2:34 PM
Why is the Feedback Form not loading on my website after I added an SSL certificate?
When HTTPS is not used for the Feedback widget, its content would not load in a portal/website where an SSL certificate is enabled. To overcome this, please...
Fri, 25 Jun, 2021 at 1:54 AM
TLS 1.0 Support Deprecation
From 30th November 2016 (PST), Freshdesk will be moving away from the TLS 1.0 version and will disable the encryption protocol across all its servi...
Wed, 6 Jun, 2018 at 10:59 AM
Enabling TLS 1.2 in Internet Explorer
If you use Internet Explorer to access Freshdesk, then you can use the following steps to make your browser compatible with TLS 1.2. To change the settings...
Mon, 30 Mar, 2020 at 3:27 PM
Third-party data sharing in Freshdesk
Apart from freshworks are there any other parties involved in data storage or processing? Freshdesk partners with organizations that adhere to global st...
Mon, 15 Jun, 2020 at 5:22 PM
Signing DPA, NDA, and data compliance with Freshdesk:
Does a DPA have to be signed? If you have agreed to freshworks terms of service, which is available online on our website, it also covers the data processi...
Fri, 8 Sep, 2023 at 10:39 AM