Managing your Knowledge Base

Content Management: Receiving feedback on an article
Once you publish an article, your customers will be able to view the solution articles in your Knowledge Base to get answers to questions they have. 1...
Fri, 21 Jul, 2023 at 2:07 PM
Content Management: Article Analytics
Note: Knowledge base analytics is now available in beta. This consists of curated reports with predefined metrics and custom reports which enable you to gen...
Tue, 25 Aug, 2020 at 12:03 PM
Restructuring your Knowledge Base
Restructuring the knowledge base has been simplified further with the all-new two-pane view. This consists of all the categories, folders and articles, for...
Thu, 15 Oct, 2020 at 2:43 PM
Automatic Sitemap Generation
Sitemaps play a vital role in search engine optimization. They help search engines quickly crawl through pages resulting in better search engine rankings. ...
Fri, 18 Jun, 2021 at 1:41 AM
Deleting an article, folder or category
Here's everything you need to know in order to delete an article, folder or category in your knowledge base. How to delete an article Click on Ed...
Thu, 12 Dec, 2019 at 2:32 PM
Managing your knowledge base for multiple products
You will be able to manage multi-product content within a single Freshdesk account at ease. This is possible since each product gets its own space with all ...
Mon, 18 Jan, 2021 at 8:25 PM
Working with Article List View
The article list views allow you to access a specific list of articles (eg: articles in draft or published articles) with just a single click. These views c...
Tue, 17 Aug, 2021 at 3:24 PM
Working with Quick Views
Quick view allows you to access a specific collection of your knowledge base content, with a single click. The collection of content you can access through ...
Mon, 10 Aug, 2020 at 2:37 PM
What's new with the Freshdesk Knowledge Base
The content creation and management experience have been completely reimagined to help support teams scale their content across multiple products and langua...
Mon, 2 Nov, 2020 at 6:35 PM
Understanding article status
The status of an article helps an agent track whether a particular article has been translated and published in multiple languages or not. These statuses ca...
Wed, 7 Feb, 2024 at 11:59 AM