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Get Started with Knowledge Base
11
About Freshdesk Knowledge Base
Create and Organize Knowledge Base
Manage your Knowledge Base
Collaborate with your team to set up your Knowledge Base
How to get more out of the Knowledge Base Editor
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Working with Approval workflow
3
How to use the approval workflow to collaborate with your team
Customizing roles of agents using the Knowledge base
Understanding the flow of article status during an approval process
Managing your Knowledge Base
8
Content Management: Receiving feedback on an article
Content Management: Article Analytics
Automatic Sitemap Generation
Managing your knowledge base for multiple products
Working with Article List View
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Multilingual Knowledge Base
2
Setting up a Multilingual Knowledge Base
Managing multilingual knowledge base using article status
Using community forums
6
Building your Community with Forums in Freshdesk
Setting up your Community Forums
Types of Community Forums
Forum moderation and advanced spam protection
Follow topics and forums in the community
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