Freshworks Partner

Get Started with Knowledge Base 10

• About Freshdesk Knowledge Base
• Create and Organize Knowledge Base
• Manage your Knowledge Base
• Format your Articles
• Converting agent replies to Solution Articles

View all 10

Working with Approval workflow 3

• How to use the approval workflow to collaborate with your team
• Customizing roles of agents using the Knowledge base
• Understanding the flow of article status during an approval process

Managing your Knowledge Base 7

• Content Management: Receiving feedback on an article
• Content Management: Article Analytics
• Automatic Sitemap Generation
• Managing your knowledge base for multiple products
• Understanding article status

View all 7

Multilingual Knowledge Base 2

• Setting up a Multilingual Knowledge Base
• Managing multilingual knowledge base using article status

Using community forums 6

• Building your Community with Forums in Freshdesk
• Setting up your Community Forums
• Types of Community Forums
• Forum moderation and advanced spam protection
• Follow topics and forums in the community

View all 6