Freshworks Partner

The Freshdesk Knowledge Base or Solutions feature enables you to implement self-service options for your customers by creating a help center or knowledge ba...

This article provides details on how to create and manage categories, folders, and articles. For a general overview of the Knowledge Base, refer to About K...

Freshdesk allows you to easily manage your categories, folders, and articles, and effectively streamline the content management process. Before you beg...

When managing a large team or having multiple agents contribute to your Knowledge Base (KBase), effective collaboration features are crucial.  offers sever...

Our Knowledge Base editor includes the customary rich text formatting options, but it can do a lot more than that. Here are a few inbuilt features that can...

In addition to the basic text editor options available in the knowledge base, you can now make use of advanced formatting options such as: Quick inser...

Apart from allowing you to format your solution articles in rich text, Freshdesk also lets you customize their meta information. That way, you can optimize...

In the realm of customer support, maintaining consistency and efficiency is paramount. Two of the most common challenges faced by support teams are ensurin...

Most businesses, big or small, struggle to keep their Knowledge Base up to date - not everybody has the time to sit down and push out all the wisdom they&...

You can now save time on creating your articles by creating templates for How to, User guide, FAQs, and more. While creating these templates, you can make u...