Managing your Knowledge Base
Once you publish an article, your customers will be able to view the solution articles in your Knowledge Base to get answers to questions they have. 1...
Fri, 21 Jul, 2023 at 2:07 PM
Note:Â Knowledge base analytics is now available in beta. This consists of curated reports with predefined metrics and custom reports which enable you to gen...
Tue, 25 Aug, 2020 at 12:03 PM
Sitemaps play a vital role in search engine optimization. They help search engines quickly crawl through pages resulting in better search engine rankings. ...
Fri, 18 Jun, 2021 at 1:41 AM
You will be able to manage multi-product content within a single Freshdesk account at ease. This is possible since each product gets its own space with all ...
Mon, 18 Jan, 2021 at 8:25 PM
The article list views allow you to access a specific list of articles (eg: articles in draft or published articles) with just a single click. These views c...
Tue, 17 Aug, 2021 at 3:24 PM
The status of an article helps an agent track whether a particular article has been translated and published in multiple languages or not. These statuses ca...
Wed, 7 Feb, 2024 at 11:59 AM
When you are creating an article, multiple reviews and updates based on feedback are almost inevitable before publishing your article. Creating checkpoints ...
Fri, 6 Mar, 2020 at 12:37 PM
The knowledge base dashboard enables managers and agents to understand the status of all the articles in the knowledge base at a quick glance. This can help...
Mon, 3 Oct, 2022 at 5:39 PM