Facebook support on Freshdesk
Learn how to integrate your Facebook brand pages and automatically create tickets from posts and comments.
You can add one Facebook brand page to your Freshdesk account if you're on the Sprout plan and unlimited Facebook pages from Blossom onwards, and manag...
Mon, 4 Sep, 2023 at 2:39 PM
You can reply to all messages and/or posts from visitors on your Facebook page right from within your helpdesk.
Replying to visitor posts
When...
Tue, 10 Oct, 2017 at 12:12 PM
There are times when you see the following message under Admin in your Freshdesk portal. 'Your Facebook channel is inaccessible. It looks like usernam...
Fri, 18 Jun, 2021 at 2:42 AM
You can open up your self-service portal (knowledge base and forums) to your Facebook fans via the Facebook page tab in your integrated Facebook pages. The...
Fri, 18 Jun, 2021 at 2:42 AM
We've updated our APIs to bring in messages from your Facebook pages in real-time. This means that messages will now appear in your helpdesk inst...
Fri, 18 Jun, 2021 at 2:42 AM
Due to its efforts to comply with Europe’s privacy guidelines, Facebook will place restrictions on its usage of the Messenger API from December 16th, 2020. ...
Fri, 18 Jun, 2021 at 2:41 AM