Facebook support on Freshdesk

Learn how to integrate your Facebook brand pages and automatically create tickets from posts and comments.

Integrating a Facebook page with your helpdesk
You can integrate Facebook and add Facebook pages to your account to easily handle tickets. Note: You can add multiple Facebook pages if you are on Gro...
Fri, 31 May, 2024 at 1:52 PM
Replying to Facebook posts from Freshdesk
You can reply to all messages and/or posts from visitors on your Facebook page right from within your helpdesk. Replying to visitor posts When...
Tue, 10 Oct, 2017 at 12:12 PM
Why do you have to reauthorize your Facebook Page often?
There are times when you see the following message under Admin in your Freshdesk portal. 'Your Facebook channel is inaccessible. It looks like usernam...
Fri, 18 Jun, 2021 at 2:42 AM
Creating a branded support tab on your Facebook page
You can open up your self-service portal (knowledge base and forums) to your Facebook fans via the Facebook page tab in your integrated Facebook pages. The...
Fri, 18 Jun, 2021 at 2:42 AM
Facebook real-time messaging
We've updated our APIs to bring in messages from your Facebook pages in real-time. This means that messages will now appear in your helpdesk inst...
Fri, 18 Jun, 2021 at 2:42 AM
How Facebook Messenger API Update for Europe will impact Freshdesk users
Due to its efforts to comply with Europe’s privacy guidelines, Facebook will place restrictions on its usage of the Messenger API from December 16th, 2020. ...
Fri, 18 Jun, 2021 at 2:41 AM