Freshworks Partner

Configure Email Channel 8

• Overview of Email Channel
• Set up your support email
• Set up emails on Gmail, Microsoft Office, and other Customer Servers
• Configuring DKIM records
• Configuring Advanced Email Settings

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Manage your Outbound Emails 8

• Overview of Outbound Emails
• Resolve Email Delivery Failures
• Why are emails not converted as tickets?
• Why are agents receiving tickets in their mailbox apart from the helpdesk?
• Why are customers not receiving emails from Freshdesk?

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Set Up Email notifications 5

• Configuring Email notifications
• Configuring dynamic email notifications
• Using smart notifications
• Customizing email subject in tickets
• Troubleshooting Email Attachment Issues

Create Web Chat Widget 7

• Overview of Web Chat Channel
• Create Widgets
• Create Web Chat Topics
• Authenticate Users Using JWT Tokens
• Configure Prechat Forms

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Mobile Chat SDK 3

• Overview of Mobile SDK
• Mobile SDK - iOS Setup Guide
• Mobile SDK Android Setup Guide

Integrate WhatsApp Channel 8

• Connect your WhatsApp Number with Freshdesk
• Migrate Your Existing WhatsApp Number to Freshworks
• WhatsApp Pricing Model
• Track WhatsApp Usage Metrics from Freshdesk
• Manage Webhooks for WhatsApp

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Connect Your Facebook Channel 6

• Connect Facebook Page with Freshdesk
• Replying to Facebook posts from Freshdesk
• How Facebook Messenger API Update for Europe will impact Freshdesk users
• Why do you have to reauthorize your Facebook Page often?
• Facebook real-time messaging

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Connect Your Instagram Channel 2

• Connect your Instagram Business Account with Freshdesk Omni
• Agent Experience on Instagram

Configuring Help Widget (Legacy) 4

• Set up your help widget
• Advanced configurations with the help widget API
• Support multiple languages in your help widget
• Authenticating users into the help widget

Freshchat (Legacy) 4

• How can I set up the Freshchat integration?
• What does the Freshdesk - Freshchat integration do?
• Does Freshdesk support live chat as a channel?
• Getting started with Freshchat

Phone channel 9

• Adding a phone channel to your Freshdesk
• Setting up the Freshcaller integration
• What gets synced between your Freshdesk and Freshcaller account on integration?
• SSL settings while using phone in Chrome browser
• Exploring the phone widget

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