Freshworks Partner

Configuring Help Widget 4

• Set up your help widget
• Advanced configurations with the help widget API
• Support multiple languages in your help widget
• Authenticating users into the help widget

Integrating with Whatsapp Business 4

• Important Update: WhatsApp Business Integration with Freshdesk
• WhatsApp for Freshdesk Business Integration
• New WhatsApp pricing from February 1, 2022
• Tracking WhatsApp usage metrics from your Freshdesk account

Facebook support on Freshdesk 5

• Integrating a Facebook page with your helpdesk
• Replying to Facebook posts from Freshdesk
• How Facebook Messenger API Update for Europe will impact Freshdesk users
• Why do you have to reauthorize your Facebook Page often?
• Facebook real-time messaging

Freshchat 4

• How can I set up the Freshchat integration?
• What does the Freshdesk - Freshchat integration do?
• Does Freshdesk support live chat as a channel?
• Getting started with Freshchat

Phone channel 8

• Adding a phone channel to your Freshdesk
• Setting up the Freshcaller integration
• What gets synced between your Freshdesk and Freshcaller account on integration?
• SSL settings while using phone in Chrome browser
• Exploring the phone widget

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