Freshworks Partner

Configuring Help Widget 4

• Setting up your help widget
• Customizing the appearance of your help widget
• Supporting customers in multiple languages with the help widget
• Showing specific solution articles based on pages on your website to provide contextual help

Embedding the widget into your website 3

• Shopify: embedding the knowledge base and a contact form
• WordPress: embedding the knowledge base and a contact form
• Wix: embedding the knowledge base and a contact form

Advanced features in the help widget 5

• Prepopulating, hiding, or disabling ticket fields, opening the widget, and other advanced functionality in the help widget
• Tracking frustrated customers with the help widget
• Launching the widget when a button is clicked
• Authenticating users into the help widget
• Showing a specific solution article when a button is clicked

Integrating with Whatsapp Business 4

• Important Update: WhatsApp Business Integration with Freshdesk
• WhatsApp for Freshdesk Business Integration
• New WhatsApp pricing from February 1, 2022
• Tracking WhatsApp usage metrics from your Freshdesk account

Facebook support on Freshdesk 6

• Integrating a Facebook page with your helpdesk
• Replying to Facebook posts from Freshdesk
• Why do you have to reauthorize your Facebook Page often?
• Creating a branded support tab on your Facebook page
• Facebook real-time messaging

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Freshchat 4

• How can I set up the Freshchat integration?
• What does the Freshdesk - Freshchat integration do?
• Does Freshdesk support live chat as a channel?
• Getting started with Freshchat

Phone channel 8

• Adding a phone channel to your Freshdesk
• Setting up the Freshcaller integration
• What gets synced between your Freshdesk and Freshcaller account on integration?
• SSL settings while using phone in Chrome browser
• Exploring the phone widget

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