Connect Your Facebook Channel
Learn how to integrate your Facebook brand pages and automatically create tickets from posts and comments.
Signup Date: After December 2025 Applicable Plans Freshdesk Growth, Pro, and Enterprise. Freshdesk Omni Growth, Pro, and Enterprise. Introducing the ...
Mon, 1 Dec, 2025 at 5:29 PM
You can reply to all messages and/or posts from visitors on your Facebook page right from within your account. Replying to visitor posts When a vis...
Tue, 10 Dec, 2024 at 1:05 PM
Due to its efforts to comply with Europe’s privacy guidelines, Facebook will place restrictions on its usage of the Messenger API from December 16th, 2020. ...
Fri, 18 Jun, 2021 at 2:41 AM
There are times when you see the following message under Admin in your Freshdesk portal. 'Your Facebook channel is inaccessible. It looks like usernam...
Fri, 18 Jun, 2021 at 2:42 AM
We've updated our APIs to bring in messages from your Facebook pages in real-time. This means that messages will now appear in your helpdesk inst...
Fri, 18 Jun, 2021 at 2:42 AM
This article explains how agents work with Facebook messages, comments, and posts inside Freshdesk. TABLE OF CONTENTS Identifying Facebook Tickets in the...
Mon, 1 Dec, 2025 at 8:51 PM