Freshworks Partner

Email notifications keep your agents and customers automatically informed about ticket activity. This article explains how to access, configure, and customi...

If you support customers across multiple languages, you can customize your automated email notifications corresponding to each requester's language set...

Smart notifications provide important real-time alerts right inside Freshdesk. This way you can prioritize your next action and respond faster. You can ope...

For every email or ticket received in Freshdesk, the follow-up conversations have the ticket ID on the subject line of the emails. However, you can customi...

There may be instances where emails that are sent or received in your account may not have attachments. Here are some of the causes that may be preventing a...