Configure SMS Channel
Configuring SMS channel in Freshdesk Omni.
This article details the Short Message Service (SMS) channel in Freshdesk, its benefits, supported providers, and the agent experience while using SMS. Pre...
Tue, 2 Jun, 2026 at 4:28 PM
Twilio SMS lets you send and receive text messages with your customers directly from Freshdesk. You can connect one or more Twilio phone numbers and assign ...
Tue, 2 Jun, 2026 at 4:25 PM
This article covers how to access and manage your Twilio phone numbers after the initial SMS setup in Freshdesk Omni. TABLE OF CONTENTS Access Twilio num...
Tue, 2 Jun, 2026 at 4:22 PM