Manage your Outbound Emails
Freshdesk provides your agents with the capability to send outbound emails to your customers directly from your account, convert them into tickets, and trac...
Wed, 27 Nov, 2024 at 1:33 PM
This article provides details about the various scenarios for an email delivery failure in Freshdesk and the steps to resolve them. Sometimes, outgoing em...
Mon, 25 Nov, 2024 at 10:05 PM
Sometimes you may face issues with emails reaching your support email but not creating tickets in your helpdesk. We have broadly classified this further int...
Mon, 25 Nov, 2024 at 10:07 PM
The agent's email address could be configured as one of the support email addresses in your Freshdesk Account. Hence, the tickets are going to the agent...
Mon, 20 Nov, 2023 at 10:56 PM
Customers reach out to businesses through various channels - email, chat, message, phone, and so on. However, emails are the most widely used and indispensa...
Thu, 6 Jun, 2024 at 11:16 AM
If you have duplicate tickets created for the same email in your Freshdesk account, here are a few checks you can perform to troubleshoot the issue. C...
Thu, 28 Mar, 2024 at 12:50 PM
Starting September 30, 2024, Google will no longer support the use of third-party apps or devices that ask you to sign in to your Google Account using only ...
Fri, 27 Sep, 2024 at 5:45 PM
This article provides details about the various scenarios for an email delivery failure in Freshdesk and the steps to resolve them. Sometimes, outgoing em...
Wed, 27 Nov, 2024 at 1:36 PM