Configure Web Chat Widget
TABLE OF CONTENTS About Web Chat channel Web Chat channel components Configure Web Chat Basic Configuration (For Freshdesk Standalone) Create a Web Wi...
Tue, 27 Jan, 2026 at 2:30 PM
TABLE OF CONTENTS Overview of Widget Create widget Configure widget Configure widget appearance Configure widget content Configure widget preferences...
Wed, 4 Mar, 2026 at 9:20 AM
TABLE OF CONTENTS About web chat topics Create web chat topic General Info Start with an AI Agent Assign to agent group Response expectation Away ex...
Mon, 1 Dec, 2025 at 10:12 AM
This article provides instructions for implementing JWT authentication to ensure secure, verified user interactions in Web Chat. TABLE OF CONTENTS Overvi...
Fri, 6 Mar, 2026 at 6:06 PM
TABLE OF CONTENTS About pre-chat forms Control the visibility of pre-filled customer information in pre-chat forms Configure pre-chat form The pr...
Wed, 11 Feb, 2026 at 2:56 PM
TABLE OF CONTENTS What is Away Experience? Ticket conversion options How to configure away experience? Customer experience Agent experience Proa...
Fri, 5 Dec, 2025 at 7:01 PM
TABLE OF CONTENTS Overview Understanding threading logic Here’s a visual flow of threading logic:Channel-specific threading behavior Threading logic in...
Mon, 1 Dec, 2025 at 10:12 AM