Freshworks Partner

TABLE OF CONTENTS About Web Chat channel Web Chat channel components Configure Web Chat Basic Configuration (For Freshdesk Standalone) Create a Web Wi...

TABLE OF CONTENTS Overview of Widget Create widget Configure widget Configure widget appearance Configure widget content Configure widget preferences...

TABLE OF CONTENTS About web chat topics Create web chat topic General Info Start with an AI Agent Assign to agent group Response expectation Away ex...

TABLE OF CONTENTS Overview  Enforce user authentication Step 1: Generate JWT Token Step 2: Enforce JWT user authentication Disable JWT authentication ...

TABLE OF CONTENTS About pre-chat forms Configure pre-chat form Pre-chat form behavior across scenarios The Pre-chat Form allows you to collect es...

TABLE OF CONTENTS What is Away Experience? Ticket conversion options How to configure away experience? Customer experience Agent experience Proa...

TABLE OF CONTENTS Overview Understanding threading logic Here’s a visual flow of threading logic:Channel-specific threading behavior Threading logic in...