Configure Web Chat Widget
TABLE OF CONTENTS About web chat channel Web chat channel components Configure web chat Basic Configuration (For Freshdesk Standalone) Create a web wi...
Wed, 15 Apr, 2026 at 10:06 PM
TABLE OF CONTENTS Overview of Widget Create widget Configure widget Configure widget appearance Configure widget content Configure widget preferences...
Wed, 4 Mar, 2026 at 9:20 AM
TABLE OF CONTENTS About web chat topics Create web chat topic General Info Start with an AI Agent Assign to agent group Response expectation Away ex...
Wed, 15 Apr, 2026 at 10:07 PM
This article provides instructions for implementing JWT authentication to ensure secure, verified user interactions in Web Chat. TABLE OF CONTENTS Overvi...
Fri, 6 Mar, 2026 at 6:06 PM
TABLE OF CONTENTS About pre-chat forms Control the visibility of pre-filled customer information in pre-chat forms Configure pre-chat form The pr...
Wed, 11 Feb, 2026 at 2:56 PM
TABLE OF CONTENTS What is Away Experience? Ticket conversion options How to configure away experience? Customer experience Agent experience Proa...
Fri, 5 Dec, 2025 at 7:01 PM
TABLE OF CONTENTS Overview Understanding threading logic Here’s a visual flow of threading logic:Channel-specific threading behavior Threading logic in...
Mon, 1 Dec, 2025 at 10:12 AM