Phone channel
Freshdesk provides a phone channel that is powered by Freshcaller. If you're on the Freshdesk Omnichannel plans, you're Freshdesk and Freshcall...
Fri, 18 Jun, 2021 at 6:27 AM
The Freshcaller integration lets you handle calls, follow-up with issues, and monitor call performance right from Freshdesk. In this article, we'l...
Fri, 27 May, 2022 at 11:33 AM
Once you’ve integrated your Freshdesk account with Freshcaller, you can configure it according to your business needs. In your Freshcaller account, you...
Fri, 18 Jun, 2021 at 6:29 AM
When you use your phone in the Chrome browser, you will be prompted to "Allow Microphone" during every call if you have not enabled a secure conn...
Wed, 27 Oct, 2021 at 11:20 AM
The phone channel in Freshdesk is powered by Freshcaller. With the phone channel, you can make and receive calls directly on Freshdesk and effectively mana...
Wed, 22 May, 2024 at 4:44 PM
All the calls to and from the phone channel can be converted to tickets. All your support calls will be accounted for. When you receive a call rega...
Fri, 27 May, 2022 at 11:34 AM
Your agents can have complete flexibility as to when and where they want to take calls. Availability of agent will be shown on the top right corner...
Thu, 30 May, 2024 at 4:18 PM
The Agent Availability Dashboard provides a consolidated view of your team’s availability across all queues (channels) and helps you monitor real-time statu...
Mon, 1 Dec, 2025 at 11:02 AM
We are excited to introduce the launch of our new Freshworks Freshdesk Omni — an all-in-one, AI-first, omnichannel solution. This Suite combines conversatio...
Wed, 16 Oct, 2024 at 4:45 PM