Integrate WhatsApp Channel
Applicable Plans: Freshdesk Growth, Pro, Enterprise Freshdesk Omni Growth, Pro, Enterprise Introduction Connect your WhatsApp account Configure se...
Tue, 2 Dec, 2025 at 6:36 PM
TABLE OF CONTENTS How is migration done? How to migrate your existing WhatsApp number to Freshdesk? Create a Freshdesk support ticket to initiate migrat...
Mon, 1 Dec, 2025 at 10:13 AM
TABLE OF CONTENTS WhatsApp Message Categories WhatsApp Pricing Rates WhatsApp has a message-based pricing policy, charging businesses using the Whats...
Mon, 1 Dec, 2025 at 10:13 AM
WhatsApp usage metrics enable admins to monitor the usage metrics for each WhatsApp number integrated with the Freshdesk account from a unified screen. ...
Mon, 1 Dec, 2025 at 10:13 AM
TABLE OF CONTENTS Webhook Setup and Configuration Understanding the Webhook payload structure Payload Fields Outbound Message Statuses WhatsApp...
Mon, 1 Dec, 2025 at 10:13 AM
TABLE OF CONTENTS Overview of WhatsApp message templates Guidelines for creating WhatsApp message templates Cost of WhatsApp message templates Create...
Mon, 1 Dec, 2025 at 6:11 PM
TABLE OF CONTENTS Access your WABA Manage WABA Manage additional phone number settings A WABA lets your business use the WhatsApp Business Platfor...
Mon, 1 Dec, 2025 at 10:13 AM
This article provides details on how to transfer your WhatsApp account from the On-Behalf-Of (OBO) setup. Meta is deprecating the OBO account ownership ...
Fri, 29 Aug, 2025 at 3:46 PM