Freshworks Partner

When you sign up and create a Freshdesk account, an Email channel will be crucial for managing customer inquiries effectively. Hence, as a first step, we re...

We have updated the email setup flow. Please read through the entire article, to understand the new flow. TABLE OF CONTENTS About Freshdesk Email Types ...

TABLE OF CONTENTS Email setup combinations Use Gmail to set up emails in Freshdesk Using Microsoft Office 365 to set up emails in Freshdesk Use other c...

TABLE OF CONTENTS What is DKIM? How to configure DKIM? Troubleshooting configurations with DKIM Troubleshooting DKIM Issues General Issues DKIM V...

Once you have created and set up support emails for your Freshdesk account, you can configure advanced email settings to customize your support email setup....

Why do you need SPF record? In addition to setting up your support email for Ticketing, you are sometimes required to create a Sender Policy Framework (SP...

TABLE OF CONTENTS Troubleshoot Email errors Enable IMAP and SMTP settings Generate HTTP Archive (HAR) files This article provides troubleshooting ste...

When your company has multiple emails and different points of contacts for your customers to reach out to, it can get difficult to keep track of all the re...