Onboarding-Freshdesk Deep Dive

A deep dive on Freshdesk features with a listing of links to corresponding articles and how-tos.

Engagement Channels: Seamless Customer Experience
With multichannel (6 channels) support in your helpdesk, you can: Email: Manage multiple email accounts from one place; prioritize, categoriz...
Fri, 15 Jul, 2016 at 3:51 PM
Ticket Management: Heart of Customer Support
Systematize for efficient management of tickets. Set helpdesk standards: Design and define helpdesk objectives to meet business goals. Meet ...
Tue, 30 Jan, 2018 at 4:00 AM
Smart Workflows: Be an Efficient Agent
Automate to save time. Automate to avoid errors. Apply standardizations to incoming tickets: Save time by automatically routing tick...
Fri, 22 Jul, 2016 at 4:19 PM
Extend Your Helpdesk: Empower Agents to do More
Extend your helpdesk. Empower your agents. Share and sync data between third party software complementing your helpdesk: Script native, out...
Fri, 15 Jul, 2016 at 4:02 PM