Automate to save time. Automate to avoid errors.
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Apply standardizations to incoming tickets: Save time by automatically routing tickets to specific agents/groups.
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Categorize and prioritize tickets at the time of ticket creation
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Automatically assign tickets to specific groups
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Perform automated ticket assignments using round robin
How to create Dispatch’r rules: Watch the video now!
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Execute routine tasks on multiple tickets: Apply time based rules to identify tickets and perform an action.
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Create time triggered events to carry out routine tasks
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Perform regular maintenance tasks to keep your helpdesk organized
How to create Supervisor rules: Watch the video now!
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Enable tracking based on actions performed: Execute set of actions whenever a specified event is performed.
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Set event triggered notifications for tracking.
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Push relevant updates from your helpdesk to existing legacy systems
How to create Observer rules: Watch the video now!
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Automate to save time and increase productivity. Automate repetitive actions to eliminate redundancy and avoid errors.
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Generate ‘single click’ multitask workflows to save time
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Execute automations on multiple tickets
How to create Scenario Automations: Watch the video now!