Freshworks Partner

Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support using the customer service softw...

You can create one from under freshdesk.com, using the 'Sign up' option. The website will collect your contact information before creating a new Fre...

If you would like your customers (and agents) to access your support portal using your own domain, you can point your default support URL yourcompany.freshd...

On the customer portal, your customers will be able to use the New Support Ticket option to submit tickets from the portal. This option can be made availabl...

When a customer is creating tickets, you could configure your Freshdesk Account to auto-suggest solution articles based on the ticket subject that the custo...

Enabling captcha would the best way to eliminate SPAM tickets. You can enable captcha from under Admin-> Channels -> Portals-> Settings. It is reco...

You can use the below-displayed code to restrict the customer from editing the ticket fields after a ticket is submitted.  Please navigate to Admin-->...

This can be done by enabling the option 'Only logged in users can submit a ticket in the portal' under Admin-> Channels > Portals -> Settin...

Users can make use of the public ticket URLs to view tickets without logging in. These public ticket URLs can be inserted into the email notifications and ti...

You can pre-populate the users' email addresses and grey-out the field so that they will not be able to edit the email address when the user is logged i...