Help on Login & SSO
You can login to your Freshdesk account using the Login option at the top-right on your Freshdesk Portal, which will be available in the URL yourcompanyname...
Wed, 12 Dec, 2018 at 11:09 AM
There could be several reasons why you're unable to log in to your Freshdesk account. Here are some common issues and their solutions: Incorrect Cr...
Thu, 23 May, 2024 at 6:02 PM
The Single Sign-On capability in Freshdesk lets the users arriving at your support portal login with their credentials saved on your database. This sav...
Thu, 16 Apr, 2020 at 6:28 PM
Type your URL in the address bar, hit enter and select Login. Then choose the option Are you an Agent? Login here and it will redirect you to the Freshwork...
Thu, 29 Sep, 2022 at 12:30 AM
Using Single Sign-On, your users could get automatically authenticated while logged in to your common Login option. For example, if you have a website or da...
Fri, 21 Jul, 2023 at 4:04 PM
Our Data Centres are located in the US, EEA, UAE, IND, and AU. To learn more about our Data hosting you, refer to https://www.freshworks.com/privacy/data-ho...
Thu, 8 Aug, 2024 at 5:35 PM
You can make use of the companyname.myfreshworks.com/login/normal and enter your valid Freshdesk credentials to access the account.
Mon, 24 Feb, 2025 at 9:35 AM
If you have been added as an Occasional Agent in your account, and if your account does not have sufficient day passes to log in, you will encounter this e...
Mon, 28 Aug, 2023 at 8:19 PM
I see the error 'Sorry we couldn’t locate your account' when I try to login. What is the issue here?
If the email address that was entered for login, is not an agent/contact in the account, then this error would be displayed. You could sign up for a new ac...
Fri, 25 Jun, 2021 at 1:28 AM
You will encounter the error ‘You’re not allowed to access this page,’ if you click on a link you don’t have access to or do not have the right to view. Let...
Fri, 19 May, 2023 at 11:21 AM