Login & SSO

How can I login to my account?
You can login to your Freshdesk account using the Login option at the top-right on your Freshdesk Portal, which will be available in the URL yourcompanyname...
Wed, 12 Dec, 2018 at 11:09 AM
Why am I not able to login to my Freshdesk account?
If you're having trouble logging into your account, here are a few things you can try: 1. Check your internet connection: Ensure you have a stable i...
Tue, 20 Jun, 2023 at 12:31 PM
How does SSO in Freshdesk work?
The Single Sign-On capability in Freshdesk lets the users arriving at your support portal login with their credentials saved on your database.  This sav...
Thu, 16 Apr, 2020 at 6:28 PM
How to reset my password?
Type your URL in the address bar, hit enter and select Login. Then choose the option Are you an Agent? Login here and it will redirect you to the Freshwork...
Thu, 29 Sep, 2022 at 12:30 AM
Where do I configure Single Sign On within Freshdesk?
Using Single Sign-On, your users could get automatically authenticated while logged in to your common Login option. For example, if you have a website or da...
Fri, 21 Jul, 2023 at 4:04 PM
Where is your data servers located?
Our Data Centres are located in US, EEA, IND and AU. To know more about our Data hosting you could refer to https://www.freshworks.com/privacy/data-hosting/...
Tue, 19 Mar, 2024 at 2:57 PM
The error 'Username/password combination is wrong' is thrown when I try to login. What do I do?
This error would be displayed when an incorrect Username - Password combination was entered during login. If you have forgotten the password of your accoun...
Fri, 12 Nov, 2021 at 1:29 AM
How can I bypass SSO login when I have it enabled?
You can make use of the companyname.freshdesk.com/login/normal and enter your valid Freshdesk credentials to access the account.
Fri, 14 Sep, 2018 at 1:06 PM
I get the 'Unable to allocate day pass' error while logging in. How do I resolve this?
If you have been added as an Occasional Agent in your account, and if your account does not have sufficient day passes to log in, you will encounter this e...
Mon, 28 Aug, 2023 at 8:19 PM
I see the error 'Sorry we couldn’t locate your account' when I try to login. What is the issue here?
If the email address that was entered for login, is not an agent/contact in the account, then this error would be displayed. You could sign up for a new ac...
Fri, 25 Jun, 2021 at 1:28 AM