Freshworks Partner

The error message "Portal is not available at your location" typically occurs when you try to access a Freshdesk page, but the page is restric...

While setting up an SSO, the users would have to login from a common login URL, to be authenticated using SSO. The Remote Login URL is that URL to which you...

You will be prompted with  'Invalid Time Stamp' error when the difference between the UTC timestamp generated by your server and ours is more than 3...

This error message denoting authentication failure would be because of an error in setting up the SSO. To analyse this, we would require the debug log. Plea...

Please check if the agent who is logging in is using their email address which is part of the AD. Also, if they are a user on the AD, you would have to make...

After every login with an SSO, Freshdesk will sync the name of the agents with the names in your SSO database. Hence, the names in Freshdesk would automatic...

This would be because of an incorrect Remote Logout URL. If you have entered the login page of the portal as the Remote Logout URL, please have that modifie...

We use the UTC timestamp to generate the hash for validation. Before we were allowing the hash to be valid for 30 minutes, but now we have updated it to be ...

This error occurs when there is a mismatch in the signature.    To extract the SHA signature from Google, In the Google Admin console, navigate to Secur...

If this is happening for your vanity URL, then you have to set up an SSL certificate for your custom domain.  SSL options for custom domains are availab...