What are the different types of reports available across various plans in Freshdesk?
Current Plan Old Plan Reports Filter Refresh Time Free Sprout Ticket Volume Trends  Filter By date range 24 Hours Growth ...
Tue, 11 Apr, 2023 at 4:38 PM
How to periodically schedule the available reports?
The option to schedule a report is available from Garden/Pro Plan onwards, for both On-Demand and Saved Reports.  Please navigate to the Reports tab -&g...
Tue, 11 Apr, 2023 at 4:42 PM
How to export tickets to a particular email address?
Agents can export tickets from under the 'Tickets' tab inside Freshdesk. The required filters can be applied and then the 'Export' button ca...
Mon, 12 Mar, 2018 at 11:28 PM
How can I receive a PDF format of the report directly?
When you have meetings for which you need to present data, you would like to acquire reports from the various options presented in the reports tab. In order...
Thu, 20 Jul, 2017 at 2:39 AM
What will happen to my reports if I delete an invalid ticket?
Tickets that are marked as spam, deleted and those that are merged will not be considered in the Reports. The metric for that ticket will not be included.
Thu, 13 Dec, 2018 at 5:43 PM
Can I schedule multiple exports of the same report?
Yes, you could use the same filters to generate the report under the Reports tab and use the "Save As" option to save the report view, multiple ti...
Thu, 20 Jul, 2017 at 2:16 AM
What do the green and red arrow marks in the Helpdesk in depth report denote ?
Percentage decrease or increase of the metric that is shown is a comparison to the previous identical time range. For example, if you are looking at a metri...
Thu, 13 Dec, 2018 at 5:53 PM
How can I save my filters on the reports so that I don't have to repeat them each time?
Just like tickets list views created within the Tickets tab, you could also create and save custom views for reports after applying the filters.  Once t...
Thu, 20 Jul, 2017 at 1:56 AM
Why am I not able to view the option for scheduling reports?
The option to schedule reports is available only to the Admin or Supervisor of the account.  Please navigate to Admin -> Team -> Agents -> clic...
Tue, 11 Apr, 2023 at 4:44 PM
Can I schedule reports for other agents or customers?
Sure, you would be able to schedule the report for other agents or customers.  Please navigate to the concerned report -> click on the "schedule...
Thu, 20 Jul, 2017 at 2:26 AM