Reports
Please navigate to the "Dashboard" and click on the dropdown with the label "Standard" and then select "Admin Snapshot" from t...
Wed, 26 Jul, 2017 at 2:15 AM
The agent snapshot would give detailed reports and tasks for that specific agent, while the admin snapshot would comprise of the reports and tasks for the w...
Wed, 26 Jul, 2017 at 2:13 AM
The various sections of the Admin Dashboard are not real-time. Today's ticket trends and Group Performance would be updated once every 30 minutes ( base...
Tue, 21 Jun, 2022 at 2:50 PM
The ticket export takes into account the merged tickets which are not included in the count for the reports. For example, if three tickets are merged t...
Fri, 21 Jul, 2017 at 3:10 PM
Under the reports tab, when you click on Filter beneath the concerned report, you would only see the dropdown and dependent dropdown fields. Fields such as ...
Fri, 21 Jul, 2017 at 3:15 PM
To make the new Reports more informative, we have made changes in the Architecture model of its working. As you might have noticed, we have added a num...
Tue, 11 Apr, 2023 at 4:55 PM
In the current reporting model, data for the accounts in the Forest/Enterprise plan would be pushed out in half an hour and in an hour for the Estate/Pro. ...
Tue, 11 Apr, 2023 at 4:56 PM
The reports tab on your Freshdesk Account would be visible for all agents with the associated Agent Role as Supervisor and above. Any agent who is asso...
Thu, 31 Aug, 2017 at 8:24 PM
If you require business-specific metrics to be derived from Tickets in your account, you could make use of the Ticket Activities Export feature within Fresh...
Wed, 14 Mar, 2018 at 10:31 PM
Ticket Volume Trends should help you with this metric. You could navigate to Reports--> Ticket Volume Trends--> Load Analysis. There you would be ...
Tue, 7 Nov, 2017 at 1:01 AM