Email notifications

How to enable or disable email notifications?
You can enable or disable email notifications for a wide range of workflows within Freshdesk with a simple click of a button.  Here's how you do it. ...
Thu, 1 Jun, 2023 at 11:24 AM
How do I notify agents when a ticket is created on my Freshdesk?
When a ticket is created, you could send automated emails to agents on your account notifying about the ticket creation. This notification email could be co...
Fri, 25 Jun, 2021 at 9:54 PM
Why am I, as an agent, not getting notifications when a new ticket is created?
The New ticket created notification email can be set to be sent to agent(s) whenever a ticket is created in your Freshdesk Account under Admin --> Workfl...
Fri, 25 Jun, 2021 at 9:57 PM
Why are my requesters receiving two emails notifications when a new ticket is created?
Apart from the default New ticket email notification (Admin > Workflows > Email notifications > Requester notifications), there might be a Ticket c...
Thu, 2 May, 2024 at 12:18 PM
How do I stop my users from receiving an email to sign up for the portal?
To turn off this sign up email from being sent to the requesters, please go to Admin --> Workflows --> Email Notifications --> Requestor notificati...
Fri, 25 Jun, 2021 at 9:59 PM
How to edit automatic email notifications?
Using Freshdesk’s automatic email notifications, you can prioritize your work and be aware of new tickets, customer responses, and much more from within you...
Thu, 1 Jun, 2023 at 11:26 AM
How to notify the customer when a ticket is closed or resolved?
To notify the customer when a ticket is closed or resolved, please navigate to Admin --> Workflows --> Email Notifications -->Requester Notificatio...
Fri, 25 Jun, 2021 at 10:49 PM
How to stop the close ticket notification for a particular ticket?
There could be instances where you would like to close specific tickets without notifying the requester that the ticket was closed.  In such cases, you ...
Tue, 25 Jul, 2017 at 6:38 PM
How to set up email notifications and reminders for SLA violation?
SLAs in customer support service are time-based deadlines agreed upon by the customer and outlined in contracts or terms of service. After you set up SLA in...
Tue, 6 Jun, 2023 at 12:45 PM
How to notify customers when agent adds public note?
Your Freshdesk account comes equipped with a default automation rule to notify customers when an agent adds a public note to their ticket. This helps bring ...
Thu, 28 Mar, 2024 at 6:23 PM