Advanced Ticketing features
No, it is not possible to do so. In order to view all the related tickets of that tracker, go to the tracker itself and click on related tickets.
Thu, 6 Apr, 2017 at 4:26 PM
In the tickets list page, the ticket with the separate tag that indicates Tracker is the main tracker ticket. Also, it is possible to filter all the tracker...
Tue, 11 Apr, 2023 at 5:31 PM
Under Admin > Agent Productivity > Ticket Templates > New Template, you could add a new ticket template and choose "Save and Add Child" t...
Sat, 26 Jun, 2021 at 1:15 AM
Since the ticket is created by an agent, the source of the ticket would be phone.
Thu, 6 Apr, 2017 at 12:01 PM
On the ticket details page select and update following:
Internal Groups
Internal Agent
Thu, 6 Apr, 2017 at 2:43 PM
No, both the trackers are completely different. The first one is used to link tickets which creates a separate tracker ticket.Whereas the latter is used to c...
Thu, 6 Apr, 2017 at 4:28 PM
In the tickets list page, the ticket with the separate tag that indicates Tracker is the main tracker ticket. Also, it is possible to filter all the tracker...
Tue, 11 Apr, 2023 at 5:30 PM
In the tickets tab, the tickets having the tag Related Ticket are related/linked to a ticket.
Mon, 18 Jan, 2021 at 8:53 PM
No it is not possible to show more details of the tracker in the widget. In order to get more details of the tracker , the agent can view it separately.
Thu, 6 Apr, 2017 at 5:26 PM
We can add a maximum of 50 child tickets to a parent ticket.
Fri, 30 Sep, 2022 at 4:00 PM