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Customer fields in Freshdesk are highly customizable and can represent all your customer data in a bespoke, robust schema. This article contains: Be...

After you review your customer data schema, you are ready to create, edit, and delete contacts and companies. This article contains: Before you begin...

Customer Segments lets you filter and group customers to provide personalized support. Saved segments can be used in automation rules and in self-service. ...

Note: For importing/exporting contacts on Freshdesk Omni, refer to this article. Importing Data You can import contact and company information from ...

While performing bulk imports in Freshdesk, you can use the following formats to configure timezones and languages for contacts in your CSV file. Time Z...