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The 'Customers' tab in your helpdesk allows you to manage the details of contacts and companies that you keep in touch with. It gives you complete ...

Freshdesk helps you keep track of all the customers reaching out to your helpdesk, letting you create and save them as contacts under the Customers tab. Yo...

Note: This feature is only available on Freshdesk Mint. The omnichannel customer timeline: The omnichannel customer timeline provides agents with th...

Note: For importing/exporting contacts on Customer Service Suite, refer to this article. Importing Data You can import contact and company informati...

While performing bulk imports in Freshdesk, you can use the following formats to configure timezones and languages for contacts in your CSV file. Time Z...

You can create your own custom fields in your customer contact form and add customer information as and when you get them. You can choose to have these cus...

Admins and agents can merge multiple contact points of the same person into one contact. This makes it easier for the agents to pull up contextual informat...

Whenever a non-agent raises a ticket in your helpdesk, they get added as a contact. If you have enabled the user activation email for requesters they can se...

Every customer creating a ticket in your helpdesk will be added as a contact in your helpdesk automatically. You can group these contacts into companies an...

Note: For customers on the new plans, this feature is now available on all plans for Freshdesk (Free, Growth, Pro, and Enterprise) and Freshdesk Omnichann...