Freshworks Partner
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Solution home
Introduction to Ticketing
Admin Guide
5
Get Started as an Admin in Freshdesk
System and Browser requirements for Freshdesk
Explore Freshdesk Free Plan
Working with the all-new admin console
How to find your API key
Bringing in your Customer Base
11
Personalize your support using Customer Segments
The Customers tab and what it can do
Customer 360 - Get complete context on your customer for Omnichannel subscriptions
Importing and Exporting customer data
Creating companies and contacts
View all 11
How search works
2
Using the search tab
Filtered Search For Tickets
Bringing in your support team
4
Add or Edit Support Agents
Understand Full-time vs Occasional Agents
Organize Agents into Groups
Deactivate or Delete Support Agents
Setting up support channels
3
Multi-channel support
Getting feedback from your website (with the feedback widget)
Connect your chat and CRM accounts with Freshdesk with just a click
Understanding Ticket Form and Fields
5
Basic Guide for Ticket Forms and Fields
Advanced Guide for Ticket Forms and Fields
Use your Ticket Forms
How to delete or archive a ticket field you created?
Multilingual ticket fields and forms
Setting up multiple customer forms
1
Linking one or more ticket forms to your Portal and Help widget