Freshworks Partner

Onboarding 3

• Get Started as an Admin in Freshdesk
• System and Browser requirements for Freshdesk
• Explore Freshdesk Free Plan

Important Admin Actions 5

• Using Search in Freshdesk
• How to find your API key
• Working with the all-new admin console
• Configure Helpdesk Settings
• Manage Languages

Bringing in your Customer Base 5

• Manage your Customer Data Schema
• Manage Customer Data in Freshdesk
• Personalize support using Customer Segments
• Importing and Exporting customer data
• Timezone and Language - Import format

Bringing in your support team 4

• Add or Edit Support Agents
• Understand Full-time vs Occasional Agents
• Organize Agents into Groups
• Deactivate or Delete Support Agents

Setting up support channels 2

• Multi-channel support
• Connect your chat and CRM accounts with Freshdesk with just a click

Understanding Ticket Form and Fields 3

• Understand and Customize Ticket Fields
• Understand and Use Ticket Forms
• Multilingual ticket fields and forms